Terms and Conditions

1. About PWS and these terms

P.W.S Pressure Washing Solutions, trading as PWS, provides mobile vehicle and commercial cleaning services. These terms apply when they are supplied with, linked from or referred to in a quotation, booking confirmation or other service agreement. They should be read with the agreed quotation, scope of work and any site-specific requirements.

2. Quotations and bookings

A website enquiry, message or request for pricing is not a confirmed booking. A booking is formed when PWS and the customer agree the work, price and attendance details in writing or when PWS begins work at the customer's request. Quotations are based on the information available at the time and remain open for the period stated in the quotation. If no period is stated, PWS may confirm whether the quotation is still available before accepting a booking.

3. Scope of work

Only the services described in the quotation or booking are included. Vehicle washing is a cleaning service and is not restoration, paint correction, mechanical inspection or repair. MOT preparation is limited to the cleaning work agreed and is not an inspection, certification or guarantee that a vehicle will pass an MOT. Specialist decontamination, certified sanitisation, tank internals, hazardous materials and dismantling are excluded unless expressly agreed in writing.

4. Customer information and authority

The customer must provide accurate information about vehicle numbers and types, contamination, surface condition, access, working restrictions, utilities, drainage and any site rules that may affect the work. The customer confirms that they own the property and vehicles concerned or have authority to instruct PWS, grant access and approve the agreed work.

5. Site access and safe working

The customer must provide safe and lawful access, a suitable working area and any agreed water or power supply. Vehicles must be available at the agreed time and positioned so the work can be completed safely. The customer must disclose traffic movements, hazardous areas, dangerous goods, biohazards, sharps, live equipment and other relevant risks. PWS may pause, refuse or reschedule work where conditions are unsafe, unlawful or materially different from those described. Additional attendance or waiting costs caused by unavailable vehicles, restricted access or inaccurate information may be charged where reasonably incurred and communicated to the customer.

6. Vehicle preparation and belongings

Windows, doors, vents, fuel caps, storage areas and other openings must be properly closed or secured before exterior cleaning. For interior work, the customer should remove cash, valuables, sensitive documents and loose or fragile property. PWS is not responsible for loss or damage caused by an opening left unsecured, an undisclosed defect or property that should reasonably have been removed, except where caused by a failure by PWS to use reasonable care and skill.

7. Pre-existing condition and cleaning limitations

The customer must identify known defects or vulnerable areas, including loose or damaged paint, corrosion, weakened decals, poor repairs, cracked seals, exposed electrics, damaged trim and non-standard coatings. Cleaning can reveal or worsen deterioration that was already present but not visible beneath dirt. Results vary with age, condition and contamination. PWS does not guarantee complete removal of permanent staining, oxidation, rust, etching, deeply embedded brake dust, adhesive residue, biological growth or damage to the underlying surface. This does not exclude responsibility for damage caused by negligence or a failure to use reasonable care and skill.

8. Products and cleaning methods

PWS will select products, pressure, tools and methods reasonably considered suitable for the agreed work. The customer must disclose specialist finishes, wraps, coatings, repairs or manufacturer restrictions before work begins. A small test area may be used where reasonably practicable, but it cannot identify every hidden defect or incompatibility. Any product or method specifically requested by the customer is used subject to suitability and may be declined if PWS reasonably considers it unsafe.

9. Fleet, wheels, chassis and interior work

Fleet work is carried out on the vehicles made available during the agreed attendance. Wheels, chassis, underbody areas, engine areas and interiors are included only where stated in the quotation. Cleaning does not include mechanical adjustment, removal of components or treatment of corrosion. PWS will not move or operate a customer vehicle unless separately authorised and agreed.

10. Wastewater and environmental arrangements

The wastewater approach is selected according to the agreed service, site layout, drainage information, contamination and access available at the time. The customer must disclose drains, interceptors, discharge restrictions and site environmental procedures. Containment, recovery, transport or disposal is included only when stated in the quotation. Each party remains responsible for the legal and environmental duties that apply to it. PWS may stop work if the agreed method cannot be used safely or lawfully because site information or conditions are incomplete or different.

11. Changes and additional work

Changes to vehicle numbers, service level, contamination, access or site requirements may affect the price and time needed. PWS will normally agree material additional work and charges before proceeding. Work reasonably required to make an area safe or prevent immediate damage may be carried out where it is not practicable to obtain instructions, provided the action and any charge are reasonable in the circumstances.

12. Timing, weather and events outside reasonable control

Attendance times are estimates unless expressly agreed as fixed. Work may be delayed, shortened or rescheduled because of unsafe weather, freezing conditions, water restrictions, site operations, vehicle availability, equipment failure, traffic or other events outside reasonable control. PWS will notify the customer as soon as reasonably practicable and arrange a suitable alternative where possible. Neither party is responsible for delay caused solely by an event it could not reasonably prevent, but this does not remove the customer's right to end an affected consumer contract where the law provides that right.

13. Cancellations and recurring work

Unless different cancellation terms are agreed in writing, the customer must give PWS at least 24 hours' notice to cancel or reschedule a visit. For business customers, if less than 24 hours' notice is given, the full agreed charge for that visit remains payable because the attendance time and capacity have been reserved. This charge will not apply where PWS caused the cancellation or where charging it would be unlawful. For consumers, any cancellation charge will be limited to the reasonable loss and costs PWS is legally permitted to recover. Recurring work continues only for the frequency and period agreed and does not create a fixed-term commitment unless this is stated clearly in writing. Either party may end an open-ended recurring arrangement on reasonable notice, subject to the 24-hour requirement for any visit already scheduled.

14. Prices, invoices and payment

Prices are based on the agreed scope and information supplied. VAT will only be charged where legally applicable and shown on the invoice. Payment is due by the date stated on the invoice or agreed in writing. PWS may suspend further services while an undisputed invoice remains overdue. For business customers, PWS reserves the right to claim statutory interest, fixed recovery compensation and reasonable recovery costs on late commercial payments where the law permits.

15. Completion, records and concerns

The customer should inspect the work as soon as reasonably practicable and report any concern promptly, with photographs where useful, so PWS has a fair opportunity to inspect and address it. For fleet work, vehicle lists, registrations and completion photographs may be used as service records. A delay in reporting does not remove any legal right, although PWS may not be responsible for deterioration, new contamination or damage occurring after completion.

16. Service photography

The customer permits PWS to take photographs or video before, during and after the work for service records, quality assurance, evidence of completion and business marketing. PWS may use selected material on its website, Google Business Profile, social media and advertising. PWS will take reasonable steps to obscure vehicle registrations and avoid publishing identifiable individuals, confidential information or an exact customer location. The customer must notify PWS in writing before work begins if photography is not permitted or site restrictions apply, and confirms that they are authorised to grant photography permission at the service location. A customer will not be named without separate permission.

17. Liability

PWS is responsible for direct loss or damage that is reasonably foreseeable and caused by its breach of contract, negligence or failure to use reasonable care and skill. PWS is not responsible for loss caused by inaccurate or withheld information, pre-existing defects, unsafe customer instructions, unauthorised third-party interference or events outside reasonable control. For business customers only, PWS is not liable for indirect or consequential loss, loss of profit, revenue, contracts, opportunity or business interruption where such exclusion is lawful and reasonable. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be limited.

18. Consumer rights

If the customer is acting mainly outside their trade or profession, statutory consumer rights are unaffected. Services will be provided with reasonable care and skill. Where a consumer contract is agreed online, by telephone or away from PWS premises, a legal cancellation period may apply. If the consumer expressly asks PWS to begin during that period, they may have to pay a proportionate amount for work completed before cancellation. The right to cancel may end once the service has been fully performed following the consumer's express request and acknowledgement where the law allows.

19. Suspension and termination

Either party may end the agreement where the other commits a serious breach and, where the breach can be corrected, fails to correct it within a reasonable time after notice. PWS may immediately suspend work for non-payment, unsafe conditions, abusive behaviour, unlawful instructions or a material site risk. The customer remains responsible for properly completed work and reasonable costs incurred up to termination.

20. Data protection and confidentiality

Personal information is handled as described in the Privacy Policy. Each party should protect confidential information received through the work and use it only for the service, legal obligations or another purpose that has been agreed. This does not prevent disclosure required by law, an insurer or a professional adviser under an appropriate duty of confidence.

21. Website information and third-party marks

Website content, service descriptions, examples and photographs are general and do not form a site-specific quotation or guarantee a particular result. Vehicle liveries and third-party marks visible in photographs are incidental unless PWS expressly states otherwise. Their appearance does not imply endorsement, partnership or an ongoing customer relationship.

22. Website and intellectual property

The PWS logo, website design, original text and supplied photography may not be copied, republished or commercially reused without permission, except where the law permits limited use. Users must not misuse the website, attempt unauthorised access, interfere with its operation or use its content to misrepresent PWS. Links to third-party websites and apps are provided for convenience and their own terms and privacy practices apply.

23. Changes to these terms

PWS may update these terms for future quotations and bookings. The version supplied or referred to when a booking is agreed will normally apply to that booking. A change published later will not retrospectively alter an existing agreement unless both parties agree or the change is required by law.

24. Governing law and disputes

The parties should first try to resolve a concern promptly and reasonably. These terms are governed by the laws of England and Wales. Nothing in this section restricts a consumer's right to use any court or law that must apply to them.

25. Contact

Questions, cancellation notices and service concerns can be sent to info@pws-uk.com.