Privacy Policy

1. Who is responsible for your information

P.W.S Pressure Washing Solutions, trading as PWS, is responsible for deciding how personal information submitted to the business is used. PWS is based in Essex, United Kingdom. Privacy enquiries can be sent to info@pws-uk.com or raised by calling 07897 975246.

2. Information we may collect

Depending on how you contact PWS, information may include:

• Your name, company, email address and telephone number.
• Site addresses or postcodes, vehicle details and service requirements.
• Preferred dates, access arrangements, wastewater requirements and enquiry messages.
• Quotation, booking, invoice and payment records where you become a customer.
• Service photographs, video, vehicle registrations and completion records where reasonably needed to document work, manage quality or create approved marketing material.
• Correspondence by email, telephone, WhatsApp or social media.
• Technical security information processed by the website host, such as IP address, device information and server logs.
• Where optional analytics is allowed, information about pages viewed and general enquiry actions. Analytics events are configured not to include names, contact details, message contents or vehicle registrations.

3. How information is collected

Information is collected when you submit the quote form, use the email or WhatsApp contact options, request a service, become a customer or interact with a linked social profile. If you allow optional analytics, information about website use and general enquiry actions is also collected. The hosting, form delivery and analytics providers may process the limited information needed for their role.

4. Why information is used

PWS may use personal information to:

• Respond to enquiries and prepare quotations.
• Take steps requested before entering a service agreement.
• Arrange, deliver and administer booked services.
• Maintain business, accounting and tax records.
• Manage safety, site access, complaints and service quality.
• Create service records and, subject to the safeguards in the Terms and Conditions, use selected images to promote PWS.
• Protect the website and prevent misuse.
• Where optional analytics is allowed, understand which pages and contact routes help people make an enquiry.
• Send direct marketing only where there is a lawful basis and the recipient can object or unsubscribe.

5. Lawful bases

The lawful basis depends on the activity. PWS generally relies on steps taken at your request before a contract, performance of a contract, compliance with legal obligations, and legitimate interests in operating, documenting, protecting and promoting the business. Where legitimate interests apply, PWS considers the need for the use and its effect on the people concerned. Consent may be used where the law specifically requires it, and can be withdrawn for future processing.

6. Who information may be shared with

PWS does not sell personal information. Information may be shared only where reasonably necessary with website and email providers, an optional form provider, payment or accounting providers, professional advisers, subcontractors or disposal facilities involved in an agreed service, and public authorities where disclosure is legally required. Each recipient should receive only the information needed for its role.

7. International processing

Some technology providers may process information outside the United Kingdom. Where this occurs, PWS will seek to use providers that apply a recognised transfer mechanism or other appropriate safeguard where required.

8. How long information is kept

Information is retained only for as long as reasonably needed for the purpose collected, to deal with disputes, or to meet legal, accounting and insurance requirements. Routine enquiries that do not become customer relationships should be reviewed periodically and removed when they are no longer useful. Customer and transaction records may need to be retained for longer statutory periods.

9. Your rights

Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request erasure or restriction, object to certain processing, request portability, and raise concerns about automated decisions. Some rights are subject to legal limits and exemptions.

To exercise a right, contact info@pws-uk.com. PWS may need enough information to verify your identity and understand the request.

10. Complaints

Please contact PWS first so the issue can be reviewed. You may also complain to the UK Information Commissioner’s Office through ico.org.uk.

11. Links and updates

This website links to third-party services such as WhatsApp and social platforms. Their privacy terms apply when you use those services. This policy may be updated when the website, providers or business processes change. The date above identifies the current version.